Segmenting NPS results by Audience
You can view your NPS results for everyone or you can segment them by Audiences. This is handy when you have multiple different subsets of your customer base that want to understand. You may, for example, have:
- Free Tier: An Audience that contains only people using your Free Tier
- Paid Customers: An Audience that contains only people paying
- Enterprise Customers: A subset of the Paid Customers Audience that contains people in your Enterprise tier
By segmenting your NPS, you can see how these different audiences feel about your product.
You can do this with any Ramen question. Our NPS tools will also do all the NPS calculations and charting for your different audiences.