Customized follow up questions

When someone is asked the NPS question, the standard follow up is "Tell us more about why you chose that option"

But sometimes, it helps to customize the response. If someone answers 9 or 10, you may want to ask for a testimonial. If someone answers 0 or 1, you may want to ask what you could do to improve.

With Ramen's customizable follow up questions, you can do this easily. Just head over to NPS > NPS Options > Edit Question Text, and you'll be able to customize not only the follow up question, but a whole host of optional functionality like custom JavaScript callbacks or redirects to other pages.

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